Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise. Utilizes ticket tracking systems to document user technical issues and resolutions. Review the job openings, similar jobs, level of education, and experience requirements for the java job to confirm that it is the job you are seeking. Before becoming a help desk engineer, 51.1% earned their bachelor’s degree.

Help Desk Engineer

It involves making the most of your time so that you can deliver maximum value to your end users. Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level teams and set a good value perception for end users.

What Are The Duties Of A Desk Support Technician?

Be part of a company that allows you exposure to a variety of different challenging issues on a daily basis. The world’s most innovative consumer companies like Godiva, JOANN, and TUMI use Gladly to create lasting customer relationships, not one-off experiences. If you’re going to attract quality candidates, you need to set the tone by creating a thorough and accurate set of qualifications on your job description. Ships devices to users or support vendors and tracks shipment progress. Great Platform for a proper organised B2B and B2C experience with ease. Another characteristic that every help desk technician should have is the ability to pay attention to detail.

Help Desk Engineer

A willingness to learn takes humility and the ability to accept constructive criticism from your peers. This characteristic is very attractive to employers; virtually every company wants to hire employees who are lifelong learners. Think of yourself as a detective who must glean the right information to properly analyze any given technical issue. And remember, analytical thinking is a transferable skill that will help you succeed in other job roles. Being able to technically analyze a situation is key to solving end user problems and shining in the role of help desk technician.

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Our experienced and highly-trained help desk engineering team works diligently to troubleshoot and solve your end-users problems so they can get back to work quickly. A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

Help Desk Engineer

Remote IT help desk technicians provide technical support over the phone or Web. 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education. The goal with help desk technicians is to turn a potentially frustrating experience into a seamless one. Personalized attention, patience, excellent communication skills, and the technical prowess to simplify customer problems are all necessary qualities in a help desk technician. Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively.

Help Desk Engineer Salary & Outlook

Here are examples of responsibilities from real Computing resumes representing typical tasks they are likely to perform in their roles. Being willing to learn is one of the most critical qualities of an exceptional help desk technician.

  • With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format.
  • The national average salary for a Help Desk Engineer is $50,088 per year in United States.
  • Think of yourself as a detective who must glean the right information to properly analyze any given technical issue.
  • The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
  • In fact, they’re 7.8% more likely to earn a Master’s Degree, and 0.3% more likely to graduate with a Doctoral Degree.
  • Help desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The goal is to create value for clients that will help preserve the company’s reputation and business. Served as Senior support to over 300 end users in a primarily Windows XP/ Help Desk Engineer Active Directory /Exchange Environment. Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Help Desk Technician Training Programs

As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists.

  • Computer programs rely on passwords and tight security controls to protect the information stored in the system.
  • Additionally, senior infrastructure engineer uses skills like cloud, aws, powershell, and puppet on their resumes.
  • The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company.

Then choose from 5+ resume templates to create your help desk engineer resume. Resolve issues or escalate it to the appropriate team for resolution. If you are looking forward to being placed as a freelance Service Desk Engineer in the Top Freelance Marketplace, visit It helps you to connect with employers who are seeking candidates with the appropriate skill sets. Over 40,000 engineers belonging to different fields in more than 180 countries have registered on this platform, which will help employers select candidates of their choice. The average annual salary for an IT Service Desk Engineer is $46,425 in the United States, according to The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ).

Pay Attention To Detail

They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems. Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions. We seek a Help Desk Engineer to join a growing Managed Service Provider. The Help Desk Engineer has the opportunity to step into a Junior Support Engineer role by shadowing senior technicians on more complex issues to grow their knowledge and become more autonomous. The Help Desk Engineer will be part of a team coordinating technology refreshes and deployments to end-users. The Help Desk Engineer position requires someone with 1-2 years of IT support / MSP experience who enjoys working with customers and learning from senior-level engineers. The Help Desk Engineer will have experience troubleshooting, installing, configuring, and testing different technologies.

  • It’s hard work to become a help desk engineer, but even the most dedicated employees consider switching careers from time to time.
  • A help desk engineer career can be a great way to start your tech career.
  • Help desk technicians are usually the first point of contact for customers who are trying to work through any technical problems, and they can typically be reached through phone, live chat, or even in person.
  • As technology becomes more prevalent in the workplace, Help Desk Engineers will need to become experts in using it to solve problems and provide support.
  • When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions.

These skills are vital for troubleshooting the technical issues a customer is having. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts.

Provides access to a deep bench of technical expertise to address a wide range of IT related issues. You may be required to provide urgent support some evenings and weekends.

They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Repair computers, install software applications, and resolve user questions.

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest. As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines.

As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.

Your employees are at the heart of your business and one of your greatest assets. Productivity barriers that hinder their effectiveness must be addressed. Systems Engineering’s Help Desk service streamlines the support of your organization’s dynamic workforce to address any IT related issues.